{"form":{"id":15,"name":"AG Customer Service Manager","active_for":[],"start_date":null,"end_date":null,"late_date":null,"submit_label":"Submit","sign_up":false,"default_rows":[[{"subtext":null,"field_id":3,"custom_html":{"delta":[{"insert":"Client Success Manager - Application Form","attributes":{"bold":true}},{"insert":"\n","attributes":{"align":"center","header":1}},{"insert":"This is a hybrid/remote position. "},{"insert":"Applicants must be at least 18 years of age to be considered for this position.","attributes":{"bold":true,"italic":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.","attributes":{"color":"#000000"}},{"insert":"\n\n"},{"insert":"JOB DESCRIPTION","attributes":{"bold":true}},{"insert":"\n"},{"insert":"TITLE: ","attributes":{"bold":true}},{"insert":"Client Success Manager\n"},{"insert":"DEPARTMENT:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department\n"},{"insert":"REPORTS TO:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department, with reporting to the Operations Department during active projects and events.\n"},{"insert":"SALARY RANGE: ","attributes":{"bold":true}},{"insert":"$55,000 - $65,000\n\n"},{"insert":"POSITION OVERVIEW: ","attributes":{"bold":true}},{"insert":"\nMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\n\n"},{"insert":"JOB RESPONSIBILITIES: ","attributes":{"bold":true}},{"insert":"\n Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"SKILLS: ","attributes":{"bold":true}},{"insert":"\n Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong knowledge of customer service practices, performance management, and operational improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Experience using customer service platforms, databases, reporting tools, and related systems."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Understanding of current technology trends and tools that improve customer service efficiency and client experience."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Ability to think strategically, solve problems effectively, and lead with confidence and accountability."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Bachelor’s degree in Business Administration or a related field preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"WORKING CONDITIONS ","attributes":{"bold":true}},{"insert":"\nThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\nSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\n\n"},{"insert":"BENEFITS: ","attributes":{"bold":true}},{"insert":"\nHealth Insurance\nDental Insurance\n401(K)\nComprehensive PTO Package\nPaid Company Holidays\n"}],"rawHTML":"\u003ch1 class=\"ql-align-center\"\u003e\u003cstrong\u003eClient Success Manager - Application Form\u003c/strong\u003e\u003c/h1\u003e\u003ch3\u003eThis is a hybrid/remote position. \u003cstrong\u003e\u003cem\u003eApplicants must be at least 18 years of age to be considered for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB DESCRIPTION\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTITLE: \u003c/strong\u003eClient Success Manager\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDEPARTMENT:\u003c/strong\u003e Marketing \u0026amp; Sales Department\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eREPORTS TO:\u003c/strong\u003e Marketing \u0026amp; Sales Department, with reporting to the Operations Department during active projects and events.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSALARY RANGE: \u003c/strong\u003e$55,000 - $65,000\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003ePOSITION OVERVIEW: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB RESPONSIBILITIES: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"ordered\"\u003e Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSKILLS: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"bullet\"\u003e Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong knowledge of customer service practices, performance management, and operational improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Experience using customer service platforms, databases, reporting tools, and related systems.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Understanding of current technology trends and tools that improve customer service efficiency and client experience.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Ability to think strategically, solve problems effectively, and lead with confidence and accountability.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Bachelor’s degree in Business Administration or a related field preferred.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWORKING CONDITIONS \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\u003c/p\u003e\u003cp\u003eSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBENEFITS: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eHealth Insurance\u003c/p\u003e\u003cp\u003eDental Insurance\u003c/p\u003e\u003cp\u003e401(K)\u003c/p\u003e\u003cp\u003eComprehensive PTO Package\u003c/p\u003e\u003cp\u003ePaid Company Holidays\u003c/p\u003e"}}],[{"subtext":"","field_id":4,"validations":[{"name":"presence"}]},{"subtext":"","field_id":6,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":102,"validations":[{"name":"presence"}]},{"subtext":"","field_id":35,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":18,"validations":[{"name":"presence"}]},{"subtext":"","field_id":19,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":34,"validations":[{"name":"presence"}]}],[{"subtext":null,"field_id":29,"validations":[{"name":"presence"}]}],[{"subtext":"Please upload your resume - REQUIRED","field_id":89}],[{"subtext":null,"field_id":3,"custom_html":{"delta":[{"insert":"After you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. ","attributes":{"bold":true}},{"insert":"\n"},{"insert":"If you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!","attributes":{"bold":true}},{"insert":"\n"}],"rawHTML":"\u003cp\u003e\u003cstrong\u003eAfter you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIf you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!\u003c/strong\u003e\u003c/p\u003e"}}],[{"subtext":"","field_id":7,"visible_to":"super_admin","conditional":{"effect":"","show_hide":"Hide","presetValues":{},"by_communities":false,"other_field_enum":"are_you_willing_to_travel","conditional_values":["Yes","No"]},"validations":[{"name":"presence"}],"who_can_edit":"super_admin"},{"subtext":"","field_id":23,"visible_to":"super_admin","who_can_edit":"super_admin"}]],"legal_agreement":{"title":"","content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"agreement_logo":{"url":null},"confirmation_message":{"content":{"delta":[{"insert":"Success!"},{"insert":"\n","attributes":{"header":1}},{"insert":"Your application has been submitted — thank you for your interest in joining our team.\nWe’ll review your resume carefully, and if we believe your skills and experience are a strong match, we’ll reach out to begin the interview process and walk you through the next steps.\nWe appreciate the time you took to apply and look forward to reviewing your application.\n"}],"rawHTML":"\u003ch1\u003eSuccess!\u003c/h1\u003e\u003cp\u003eYour application has been submitted — thank you for your interest in joining our team.\u003c/p\u003e\u003cp\u003eWe’ll review your resume carefully, and if we believe your skills and experience are a strong match, we’ll reach out to begin the interview process and walk you through the next steps.\u003c/p\u003e\u003cp\u003eWe appreciate the time you took to apply and look forward to reviewing your application.\u003c/p\u003e"},"enabled":false},"email_confirmation":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"form_type":"registration","email_invite":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"admin_email_invite":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false}},"pages":[[[{"id":3,"name":"Custom HTML","encrypted":false,"type_name":"Custom HTML","extras":null,"enum":"custom_html","subtext":null,"show_label":false,"category":"formatting","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":{"delta":[{"insert":"Client Success Manager - Application Form","attributes":{"bold":true}},{"insert":"\n","attributes":{"align":"center","header":1}},{"insert":"This is a hybrid/remote position. "},{"insert":"Applicants must be at least 18 years of age to be considered for this position.","attributes":{"bold":true,"italic":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.","attributes":{"color":"#000000"}},{"insert":"\n\n"},{"insert":"JOB DESCRIPTION","attributes":{"bold":true}},{"insert":"\n"},{"insert":"TITLE: ","attributes":{"bold":true}},{"insert":"Client Success Manager\n"},{"insert":"DEPARTMENT:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department\n"},{"insert":"REPORTS TO:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department, with reporting to the Operations Department during active projects and events.\n"},{"insert":"SALARY RANGE: ","attributes":{"bold":true}},{"insert":"$55,000 - $65,000\n\n"},{"insert":"POSITION OVERVIEW: ","attributes":{"bold":true}},{"insert":"\nMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\n\n"},{"insert":"JOB RESPONSIBILITIES: ","attributes":{"bold":true}},{"insert":"\n Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"SKILLS: ","attributes":{"bold":true}},{"insert":"\n Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong knowledge of customer service practices, performance management, and operational improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Experience using customer service platforms, databases, reporting tools, and related systems."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Understanding of current technology trends and tools that improve customer service efficiency and client experience."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Ability to think strategically, solve problems effectively, and lead with confidence and accountability."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Bachelor’s degree in Business Administration or a related field preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"WORKING CONDITIONS ","attributes":{"bold":true}},{"insert":"\nThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\nSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\n\n"},{"insert":"BENEFITS: ","attributes":{"bold":true}},{"insert":"\nHealth Insurance\nDental Insurance\n401(K)\nComprehensive PTO Package\nPaid Company Holidays\n"}],"rawHTML":"\u003ch1 class=\"ql-align-center\"\u003e\u003cstrong\u003eClient Success Manager - Application Form\u003c/strong\u003e\u003c/h1\u003e\u003ch3\u003eThis is a hybrid/remote position. \u003cstrong\u003e\u003cem\u003eApplicants must be at least 18 years of age to be considered for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB DESCRIPTION\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTITLE: \u003c/strong\u003eClient Success Manager\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDEPARTMENT:\u003c/strong\u003e Marketing \u0026amp; Sales Department\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eREPORTS TO:\u003c/strong\u003e Marketing \u0026amp; Sales Department, with reporting to the Operations Department during active projects and events.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSALARY RANGE: \u003c/strong\u003e$55,000 - $65,000\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003ePOSITION OVERVIEW: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB RESPONSIBILITIES: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"ordered\"\u003e Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSKILLS: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"bullet\"\u003e Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong knowledge of customer service practices, performance management, and operational improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Experience using customer service platforms, databases, reporting tools, and related systems.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Understanding of current technology trends and tools that improve customer service efficiency and client experience.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Ability to think strategically, solve problems effectively, and lead with confidence and accountability.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Bachelor’s degree in Business Administration or a related field preferred.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWORKING CONDITIONS \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\u003c/p\u003e\u003cp\u003eSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBENEFITS: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eHealth Insurance\u003c/p\u003e\u003cp\u003eDental Insurance\u003c/p\u003e\u003cp\u003e401(K)\u003c/p\u003e\u003cp\u003eComprehensive PTO Package\u003c/p\u003e\u003cp\u003ePaid Company Holidays\u003c/p\u003e"},"removed_values":null,"validations":null,"disabled":false}],[{"id":4,"name":"First Name","encrypted":false,"type_name":"Text Field","extras":null,"enum":"first_name","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":false,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false},{"id":6,"name":"Last Name","encrypted":false,"type_name":"Text Field","extras":null,"enum":"last_name","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":false,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false}],[{"id":102,"name":"Email Address","encrypted":false,"type_name":"Text Field","extras":null,"enum":"email_address","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false},{"id":35,"name":"Mobile Phone","encrypted":false,"type_name":"Text Field","extras":null,"enum":"mobile_phone","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false}],[{"id":18,"name":"City of Residence","encrypted":false,"type_name":"Text Field","extras":null,"enum":"city_of_residence","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false},{"id":19,"name":"State of Residence","encrypted":false,"type_name":"US States","extras":null,"enum":"state_of_residence","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false}],[{"id":34,"name":"Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?","encrypted":false,"type_name":"Select","extras":{"values":["Yes","No"]},"enum":"will_you_now_or_in_the_future_require_sponsorship_for_employment_visa_status_eg_h1b_visa_status","subtext":"","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false}],[{"id":29,"name":"Are you willing to travel?","encrypted":false,"type_name":"Select","extras":{"values":["Yes","No"]},"enum":"are_you_willing_to_travel","subtext":null,"show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":[{"name":"presence"}],"disabled":false}],[{"id":89,"name":"Upload Resume","encrypted":false,"type_name":"Document","extras":null,"enum":"upload_resume","subtext":"Please upload your resume - REQUIRED","show_label":true,"category":"real","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":true,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":null,"removed_values":null,"validations":null,"disabled":false}],[{"id":3,"name":"Custom HTML","encrypted":false,"type_name":"Custom HTML","extras":null,"enum":"custom_html","subtext":null,"show_label":false,"category":"formatting","default_value":null,"form_id":null,"polling":false,"start_date":null,"end_date":null,"is_file":false,"is_dynamic":true,"additional_values":null,"conditional":null,"custom_html":{"delta":[{"insert":"After you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. ","attributes":{"bold":true}},{"insert":"\n"},{"insert":"If you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!","attributes":{"bold":true}},{"insert":"\n"}],"rawHTML":"\u003cp\u003e\u003cstrong\u003eAfter you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIf you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!\u003c/strong\u003e\u003c/p\u003e"},"removed_values":null,"validations":null,"disabled":false}],[]]],"group":{"id":33,"name":"01 AG Customer Service Manager Applicants","enum":"01_ag_customer_service_manager_applicants","group_id":null,"created_at":"2026-04-09T12:04:20.000-04:00","updated_at":"2026-04-17T00:48:05.000-04:00","ancestry":null,"namecheck":true,"of_people":true,"people_count":18,"approval_requirement":"neither","member_limit":null,"registrant_limit":null,"members_expire_at":null,"email_required":false,"responsible_email":"hpalalay+csmanage@ardiangroup.com","connection_requirement":"neither","child_community_connections":false,"groups_allowed_to_connect":null,"update_form":null,"admins_view_sub_communities":true,"send_printed_badge_email":false,"ancestor_ids":[],"depth":0,"memberships":18,"forms":[{"id":15,"name":"AG Customer Service Manager","active_for":[],"start_date":null,"end_date":null,"late_date":null,"submit_label":"Submit","sign_up":false,"default_rows":[[{"subtext":null,"field_id":3,"custom_html":{"delta":[{"insert":"Client Success Manager - Application Form","attributes":{"bold":true}},{"insert":"\n","attributes":{"align":"center","header":1}},{"insert":"This is a hybrid/remote position. "},{"insert":"Applicants must be at least 18 years of age to be considered for this position.","attributes":{"bold":true,"italic":true}},{"insert":"\n","attributes":{"header":3}},{"insert":"We are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.","attributes":{"color":"#000000"}},{"insert":"\n\n"},{"insert":"JOB DESCRIPTION","attributes":{"bold":true}},{"insert":"\n"},{"insert":"TITLE: ","attributes":{"bold":true}},{"insert":"Client Success Manager\n"},{"insert":"DEPARTMENT:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department\n"},{"insert":"REPORTS TO:","attributes":{"bold":true}},{"insert":" Marketing \u0026 Sales Department, with reporting to the Operations Department during active projects and events.\n"},{"insert":"SALARY RANGE: ","attributes":{"bold":true}},{"insert":"$55,000 - $65,000\n\n"},{"insert":"POSITION OVERVIEW: ","attributes":{"bold":true}},{"insert":"\nMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\n\n"},{"insert":"JOB RESPONSIBILITIES: ","attributes":{"bold":true}},{"insert":"\n Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth."},{"insert":"\n","attributes":{"list":"ordered"}},{"insert":" Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"SKILLS: ","attributes":{"bold":true}},{"insert":"\n Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong knowledge of customer service practices, performance management, and operational improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Experience using customer service platforms, databases, reporting tools, and related systems."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Understanding of current technology trends and tools that improve customer service efficiency and client experience."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Ability to think strategically, solve problems effectively, and lead with confidence and accountability."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" Bachelor’s degree in Business Administration or a related field preferred."},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"\n"},{"insert":"WORKING CONDITIONS ","attributes":{"bold":true}},{"insert":"\nThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\nSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\n\n"},{"insert":"BENEFITS: ","attributes":{"bold":true}},{"insert":"\nHealth Insurance\nDental Insurance\n401(K)\nComprehensive PTO Package\nPaid Company Holidays\n"}],"rawHTML":"\u003ch1 class=\"ql-align-center\"\u003e\u003cstrong\u003eClient Success Manager - Application Form\u003c/strong\u003e\u003c/h1\u003e\u003ch3\u003eThis is a hybrid/remote position. \u003cstrong\u003e\u003cem\u003eApplicants must be at least 18 years of age to be considered for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/h3\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0);\"\u003eWe are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB DESCRIPTION\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTITLE: \u003c/strong\u003eClient Success Manager\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDEPARTMENT:\u003c/strong\u003e Marketing \u0026amp; Sales Department\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eREPORTS TO:\u003c/strong\u003e Marketing \u0026amp; Sales Department, with reporting to the Operations Department during active projects and events.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSALARY RANGE: \u003c/strong\u003e$55,000 - $65,000\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003ePOSITION OVERVIEW: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eMaintains customer satisfaction by providing problem-solving resources. Answers customers' questions. Manages staff. Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees. The Client Success Manager is responsible for providing a productive and motivating working environment and addressing any issues/disputes from customers or clients. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty, and retention and to meet their expectation\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB RESPONSIBILITIES: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"ordered\"\u003e Own and continuously enhance the end-to-end client experience, driving high levels of customer satisfaction, retention, and alignment with Sales and Marketing growth objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Serve as the primary point of contact for client communication, managing inquiries, resolving issues, and ensuring consistent, high-quality engagement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Take full ownership of customer concerns, following issues through to resolution while maintaining accurate records of interactions, actions, and outcomes.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Develop, implement, and refine customer service procedures, policies, and standards to improve efficiency and service quality.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Leverage CRM systems to track client activity, proactively engage current and past clients, gather feedback, and identify opportunities for upselling and new business.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Collaborate cross-functionally with Sales, Marketing, and Operations to support client onboarding, ongoing engagement, and successful execution of projects and events.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Analyze customer data and service performance metrics to compile reports, identify trends, and recommend strategic improvements.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Recruit, mentor, and develop customer service team members, fostering a culture of accountability, encouragement, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Stay informed on industry trends and best practices, applying insights to enhance service delivery and operational effectiveness.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Manage resources effectively, ensuring alignment with budget requirements and achieving both qualitative and quantitative targets.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Maintain organized workflows, prioritizing tasks to meet deadlines and business objectives.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Dedicate time to prospecting activities, including sourcing and qualifying leads through tools such as Apollo, and adding vetted opportunities into the CRM to support pipeline growth.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Support overall business objectives by contributing to strategic initiatives and performing additional duties as needed.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSKILLS: \u003c/strong\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"bullet\"\u003e Demonstrated experience in a Client Success Manager role or similar leadership position overseeing customer support functions.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Proven ability to lead and develop customer service teams while maintaining a high standard of service delivery.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong knowledge of customer service practices, performance management, and operational improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Experience using customer service platforms, databases, reporting tools, and related systems.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Understanding of current technology trends and tools that improve customer service efficiency and client experience.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Ability to think strategically, solve problems effectively, and lead with confidence and accountability.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Excellent communication and relationship-building skills, with a strong ability to work directly with clients and internal teams.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Customer-focused mindset with a commitment to responsiveness, professionalism, and continuous improvement.\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e Bachelor’s degree in Business Administration or a related field preferred.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eWORKING CONDITIONS \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eThis is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\u003c/p\u003e\u003cp\u003eSome domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBENEFITS: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eHealth Insurance\u003c/p\u003e\u003cp\u003eDental Insurance\u003c/p\u003e\u003cp\u003e401(K)\u003c/p\u003e\u003cp\u003eComprehensive PTO Package\u003c/p\u003e\u003cp\u003ePaid Company Holidays\u003c/p\u003e"}}],[{"subtext":"","field_id":4,"validations":[{"name":"presence"}]},{"subtext":"","field_id":6,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":102,"validations":[{"name":"presence"}]},{"subtext":"","field_id":35,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":18,"validations":[{"name":"presence"}]},{"subtext":"","field_id":19,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":34,"validations":[{"name":"presence"}]}],[{"subtext":null,"field_id":29,"validations":[{"name":"presence"}]}],[{"subtext":"Please upload your resume - REQUIRED","field_id":89}],[{"subtext":null,"field_id":3,"custom_html":{"delta":[{"insert":"After you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. ","attributes":{"bold":true}},{"insert":"\n"},{"insert":"If you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!","attributes":{"bold":true}},{"insert":"\n"}],"rawHTML":"\u003cp\u003e\u003cstrong\u003eAfter you submit your application, we will review your resume. If we feel you are a good fit for the position, we will contact you to begin the interview process and discuss the next steps. \u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eIf you have any technical difficulties completing the form please email Michelle Minshall at mminshall@ardiangroup.com. Thank you!\u003c/strong\u003e\u003c/p\u003e"}}],[{"subtext":"","field_id":7,"visible_to":"super_admin","conditional":{"effect":"","show_hide":"Hide","presetValues":{},"by_communities":false,"other_field_enum":"are_you_willing_to_travel","conditional_values":["Yes","No"]},"validations":[{"name":"presence"}],"who_can_edit":"super_admin"},{"subtext":"","field_id":23,"visible_to":"super_admin","who_can_edit":"super_admin"}]],"legal_agreement":{"title":"","content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"agreement_logo":{"url":null},"confirmation_message":{"content":{"delta":[{"insert":"Success!"},{"insert":"\n","attributes":{"header":1}},{"insert":"Your application has been submitted — thank you for your interest in joining our team.\nWe’ll review your resume carefully, and if we believe your skills and experience are a strong match, we’ll reach out to begin the interview process and walk you through the next steps.\nWe appreciate the time you took to apply and look forward to reviewing your application.\n"}],"rawHTML":"\u003ch1\u003eSuccess!\u003c/h1\u003e\u003cp\u003eYour application has been submitted — thank you for your interest in joining our team.\u003c/p\u003e\u003cp\u003eWe’ll review your resume carefully, and if we believe your skills and experience are a strong match, we’ll reach out to begin the interview process and walk you through the next steps.\u003c/p\u003e\u003cp\u003eWe appreciate the time you took to apply and look forward to reviewing your application.\u003c/p\u003e"},"enabled":false},"email_confirmation":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"form_type":"registration","email_invite":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false},"admin_email_invite":{"content":{"delta":{"ops":[]},"rawHTML":""},"enabled":false}}],"item_groups":[],"has_update_form":false,"first_community_admin":null},"form_group":{"id":22,"form_id":15,"group_id":33,"rows":null,"created_at":"2026-04-13T16:46:05.000-04:00","updated_at":"2026-04-15T13:23:34.000-04:00","url":"customer_service_manager_applicants","custom_times":null,"logo":{"url":"/form_groups/22/logo/logo.jpg","thumb":{"url":"/form_groups/22/logo/thumb_logo.jpg"},"medium":{"url":"/form_groups/22/logo/medium_logo.jpg"}},"advanced_css":{"url":null},"background":{"url":"/form_groups/22/background/AG_FormBackground.png","thumb":{"url":"/form_groups/22/background/thumb_AG_FormBackground.png"}},"default_style":true,"title":null,"show_title":null,"form_type":"registration","send_update_date":null,"update_sent_at":null,"update_domain":null,"group_name":"01 AG Customer Service Manager Applicants","form_name":"AG Customer Service Manager","group_form_type":"registration","form_group_config":null},"current_id":null,"default_logo":null,"default_bg":null,"default_css":null}