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SaaS support experience is a plus.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Bachelor’s degree preferred; equivalent work experience may be considered in place of a degree.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"At least 2 years of professional experience, preferably in a customer service or client-facing role.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Demonstrated ability to build and maintain strong client relationships.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to quickly learn internal systems and explain information clearly to clients and team members.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Strong organizational, problem-solving, and time management skills.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Excellent written and verbal communication skills, with a professional and supportive approach.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Ability to handle multiple priorities, stay detail-oriented, and work effectively in a fast-paced environment.  ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":"Positive, dependable, and customer-focused, with a willingness to support team and client needs. ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n","attributes":{"list":"bullet"}},{"insert":" ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n"},{"insert":"WORKING CONDITIONS","attributes":{"bold":true}},{"insert":"\n"},{"insert":"This is a full-time position that primarily works in a professional office environment during regular business hours. Due to the nature of client and project support, flexibility is required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands. ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n"},{"insert":" ","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n"},{"insert":"Some domestic and/or international travel may be required when needed for project support. Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may be required to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and maintain effective communication with clients and internal teams.","attributes":{"color":"#000000","background":"transparent"}},{"insert":"\n\n"},{"insert":"BENEFITS: ","attributes":{"bold":true}},{"insert":"\nHealth Insurance\nDental Insurance\n401(K)\nComprehensive PTO Package\nPaid Company Holidays\n"}],"rawHTML":"\u003ch1 class=\"ql-align-center\"\u003e\u003cstrong\u003eClient Success Coordinator - Application Form\u003c/strong\u003e\u003c/h1\u003e\u003ch3\u003eThis is a hybrid/remote position. \u003cstrong\u003e\u003cem\u003eApplicants must be at least 18 years of age to be considered for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/h3\u003e\u003ch3\u003e\u003cspan style=\"color: black;\"\u003eWe are actively building a talent pool in anticipation of upcoming contracts. Offers and start dates are contingent upon contract finalization. Candidates selected for the pool will be prioritized for onboarding as contracts are confirmed.\u003c/span\u003e\u003c/h3\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eJOB DESCRIPTION\u003c/strong\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eTITLE:\u003c/strong\u003e Client Success Coordinator\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eDEPARTMENT:\u003c/strong\u003e Marketing \u0026amp; Sales Department\u003c/p\u003e\u003cp\u003e\u003cstrong style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eREPORTS TO:\u003c/strong\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003eSales \u0026amp; Marketing Department, with reporting to the Operations Department during active projects and events.\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eSALARY RANGE: \u003c/strong\u003e$40,000 - $55,000\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003ePOSITION OVERVIEW:\u003c/strong\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eThe \u003c/span\u003eClient Success Coordinator\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;will develop and\u0026nbsp;maintain\u0026nbsp;long-term business relationships by serving as an internal advocate and client liaison through on-boarding, deployment,\u0026nbsp;and training, helping to guarantee project/client success and renewals.\u0026nbsp;\u0026nbsp;Works with Project Managers by\u0026nbsp;participating\u0026nbsp;in stakeholder meetings and\u0026nbsp;providing\u0026nbsp;onsite support at events.\u0026nbsp;The ideal candidate is tech-savvy with the ability to learn and understand software quickly; has an analytical mind; and is an excellent writer and communicator with a happy and friendly demeanor and positive goal-oriented attitude.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eJOB RESPONSIBILITIES:\u0026nbsp;\u0026nbsp;\u003c/strong\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"ordered\"\u003e Identify root causes of client challenges, conduct timely analysis of potential solutions, and deliver clear, data-driven recommendations.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Own and manage the overall client relationship, including onboarding, implementation, training, and ongoing engagement to ensure high levels of customer satisfaction and retention.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Track and document client interactions consistently, providing regular reports to internal teams and leadership to surface trends, identify product issues, and advocate for enhancements based on customer feedback.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Build and maintain trusted, strategic advisor relationships with clients to drive long-term value, adoption, and growth of products and services.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Develop and refine customer success strategies, best practices, and support content in collaboration with cross-functional teams, including Marketing and Creative.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Communicate effectively with internal stakeholders and senior-level client contacts to understand business needs, strengthen partnerships, and maximize retention and expansion opportunities.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Maintain and analyze customer success metrics and performance data to inform decision-making and continuous improvement efforts.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Partner with Marketing and Operations teams to create clear, user-friendly training materials and deliver effective client onboarding and ongoing education.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Proactively identify and qualify new business opportunities by uncovering potential leads within existing accounts, engaging in targeted prospecting through LinkedIn, and leveraging client interactions to contribute to and strengthen the sales pipeline.\u003c/li\u003e\u003cli data-list=\"ordered\"\u003e Support broader organizational objectives by taking on additional responsibilities as needed.\u003c/li\u003e\u003c/ol\u003e\u003cp\u003e\u003cspan style=\"color: rgb(34, 34, 34); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eSKILLS:\u003c/strong\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003col\u003e\u003cli data-list=\"bullet\"\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eStrong interest in working on a small, collaborative team dedicated to supporting clients and helping the business grow.\u0026nbsp;\u0026nbsp;\u003c/span\u003e\u003c/li\u003e\u003cli data-list=\"bullet\"\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eExperience in customer service, client support, account coordination, or a related role preferred. 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Due to the nature of client and project support, flexibility is\u0026nbsp;required, including the ability to work evenings and weekends as needed to provide coverage and meet business demands.\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003e\u0026nbsp;\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cspan style=\"color: rgb(0, 0, 0); background-color: transparent;\"\u003eSome domestic and/or international travel may be required when needed for project support.\u0026nbsp;Travel assignments may require longer workdays than a standard 8-hour schedule. While onsite, the employee may\u0026nbsp;be required\u0026nbsp;to stand for extended periods, respond to changing priorities, handle multiple tasks at once, and\u0026nbsp;maintain\u0026nbsp;effective communication with clients and internal teams.\u003c/span\u003e\u003c/p\u003e\u003cp\u003e\u003cbr\u003e\u003c/p\u003e\u003cp\u003e\u003cstrong\u003eBENEFITS: \u003c/strong\u003e\u003c/p\u003e\u003cp\u003eHealth Insurance\u003c/p\u003e\u003cp\u003eDental Insurance\u003c/p\u003e\u003cp\u003e401(K)\u003c/p\u003e\u003cp\u003eComprehensive PTO Package\u003c/p\u003e\u003cp\u003ePaid Company Holidays\u003c/p\u003e"}}],[{"subtext":"","field_id":4,"validations":[{"name":"presence"}]},{"subtext":"","field_id":6,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":102,"validations":[{"name":"presence"}]},{"subtext":"","field_id":35,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":18,"validations":[{"name":"presence"}]},{"subtext":"","field_id":19,"validations":[{"name":"presence"}]}],[{"subtext":"","field_id":34,"validations":[{"name":"presence"}]}],[{"subtext":null,"field_id":29,"validations":[{"name":"presence"}]}],[{"subtext":"Please upload your resume - REQUIRED","field_id":89,"validations":[]}],[{"subtext":null,"field_id":3,"custom_html":{"delta":[{"insert":"After you submit your application, we will review your resume. 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